Shipping policy
Thank you for visiting and shopping at milk&black. Following are the terms and conditions that constitute our Shipping Policy.
1. Collecting from the Store for UK only
You can have your order from our store for collection. When placing your order, please leave a note that you will collect your product from our store.
Your order will be available to collect from the store once you have received a text message or email that confirming it is ready.
Please be advised that we will hold your order for a maximum of 7 days, after which time your order will be returned to our warehouse.
2. Standart delivery
We will deliver all stocked items within 1-3 working days.
Exceptional circumstances beyond our control such as bad weather or courier delays may cause your order to take longer to deliver
Deliveries are made Monday-Friday between 9am and 17:30pm, during peak times your delivery may arrive between 7.30am and 9pm. Orders are not shipped or delivered on weekends or holidays.
3. Shipping rates
If the shipping charges are more than the prices stated on our website, you will be charged the difference fee with your approval before the product dispatched.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
4. Customs, Duties and Taxes
milk&black is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damages
milk&black is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.